As we enter the 'new normal', Pan Pacific Hotels Group remains your trusted travel companion.
Pan Pacific Cares redefines guests’ stay experience with elevated cleaning standards and protocol to take care of our guests, associates, along with care for the community and environment.?
After all, at Pan Pacific, we do everything from our hearts, with sincerity.
We appreciate your continued loyalty to us as your trusted travel companion.
Our highest priority is the safety, comfort and well-being of our guests and associates. We have swiftly implemented heightened measures in partnership with Diversey and re-engineered operations which are in accordance with World Health Organisation's (WHO) guidelines.
Pan Pacific Hotels Group has implemented various measures and elevated protocols as required by WHO and respective local government authorities.?
Collaborating with Diversey, a leader in healthcare and infection prevention, our hotels, resorts and serviced suites will follow recommended protocols in accordance with World Health Organisation (WHO) guidelines. The properties will use best-in-class cleaning and infection prevention solutions, such as Oxivir and Virex II 256, which are healthcare grade disinfectants that are certified and approved by US Environmental Protection Agency (EPA) to be effective against SARS-CoV-2 (COVID-19).??
Below are the key highlights of the “Clean Stay” standards in areas that include guest rooms, meeting rooms and dining outlets.
For more details, please refer to our infographics.?
Note:?Our Operating procedures may have to be reviewed where needed in order to be in line with local practices or comply with guidelines issued by local authorities.
Six properties in Singapore provide 25,000 room nights worth $6.5m to honour and appreciate the healthcare heroes.
Pan Pacific Perth’s “Hotels with Heart” initiative
Singapore’s Project Makan initiative
PARKROYAL Nay Pyi Taw preparing meals for healthcare workers
Our heroes behind-the-scenes in Pan Pacific Dhaka
For Existing Bookings
Existing bookings can be changed or cancelled for stays up to 31 July 2021.
For New Bookings
Plan and book any future travel with peace of mind as you stay at any of our Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotels, resorts or serviced suites, for?stays up to 31 July 2021.
Please refer to the specific rate’s terms and conditions for more details. Changing the stay dates on any reservations may result in different pricing.
For Meetings and Events
Weddings, Catering only meetings and events (Dry events), Residential Meetings:?
Pan Pacific Hotels Group reserves the right to revise the above policies accordingly without prior notice.
Currently, with global travel restrictions as well as lockdowns in many countries, we understand that your travels plans have been shelved. Hence, we are providing greater flexibility to ensure your status and rewards remain unaffected. We will retain status for all Pan Pacific DISCOVERY Platinum and Black members until 31 December 2021.
For extension of Local Experience validity, please reach out to firstname.lastname@example.org.
Pan Pacific Cares is our commitment to ensure the safety and welfare of our guests and associates through heightened levels of hygiene and sanitisation of the property premises to create a clean environment.?
We also urged all guests and associates to be socially responsible to adhere to protocols and practice good hygiene to help combat the spread of the COVID-19 while you are at the property premises.
Nonetheless, an inherent risk of exposure to COVID-19 exists in any public place where people are present. This is due to the invisible and undetectable nature of pathogens and the co-operation and health profile of other guests and visitors within the property.